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Warranty

Plaster Repair ServicesBuilding relationships is very important to us. We value our customers and hold them in high esteem. At Painbox, we craft our relationships one project at a time in order to give each client our best work and to ensure our reputation remains intact. We back our status through our standard one-year warranty. Our comprehensive warranty is one of leading assurances in the industry because your satisfaction is more important than any currency.

What is a paint warranty?

Generally, a warranty provides a safeguard from product failure. In the case of Paintbox, our guarantee affords protection from peeling or delaminating of paint and wall covering products solely due to workmanship.

Some companies offer paint warranties that only serve to protect themselves and not the customer. While other companies may wish to cut corners by using cheaper materials or using unprofessional techniques to save time and have their warranties include clauses to protect them when they mess up, our warranty is set up to protect you. We are not only confident in our work, but we would never do a sub-par job using low quality products just to shave a few hours and add a few dollars to our profits.

Let’s say something unfortunately goes wrong. What does the warranty entail and how does it help you? It’s simple. Paintbox warrants workmanship for one year from the final billing and will supply labour and paint materials to correct the specified condition at no cost. You are protected and do not have to shell out additional funds to fix any problems.

The only thing we cannot do is provide a warranty for the paint material because we don’t make the paint itself. The warranties for the actual paint is found on the manufacturer’s website and the can labels; thus, it’s their call on how to handle claims. However, we will help you deal with the manufacturer if there’s an issue. We have existing relationships with them and we will not leave you to fend for yourself.

There is some fine print. There’s always some fine print. Alas, it needs to be there because the warranty is void if the contracted price due under the agreement, including any extras, is not paid in full to Paintbox. Yes, these are heavy words but they are necessary. Please keep a copy of the contract and receipts, cancelled cheques, and anything pertaining to the paint and design job. Hopefully, everything works out great and you can file them away, never to be seen again.

OUR WARRANTY

The warranty provides protection from product failure – peeling or delaminating of paint and wall covering products solely due to workmanship.

  • Paintbox warrants workmanship for one year from the final billing.
  • Paintbox will supply labour to correct the specified condition at no cost.
  • Paintbox will supply paint and materials to correct the specified condition at no cost. (Most warranties do not protect you for this cost.)
  • Responsibility of Paintbox is limited to correcting the surface areas relating to the failed condition.

Remedy of any claim can only be performed by Paintbox – no exceptions.

Paintbox is not the manufacturer and thus cannot warrant the paint material. If the failure is due to the paint material itself, the paint manufacturers warrant their paint products – these warranties can be found on the can labels and on the manufacturers’ websites. In these cases, we will not leave you to fend for yourself. We will work with you and we will directly deal with the manufacturer in support of any valid claim made during the manufacturer’s warranty period.

The warranty does not cover and is void if failure is due to any of these conditions

  • The failure is due to ordinary wear and tear, abnormal use, or misuse.
  • The failure is due to a defect in the paint, wall covering or other products used this is covered by the manufacturer’s warranty.
  • The failure is from causes stemming from failure of the underlying substrate material the paint and/or other products were applied to. This may include situations such as, but not limited to, water damage on gypsum board and cracks in the gypsum board caused by normal expansion and contraction, or by structural defects, settlement, or any other movement.
  • The failure is due to chemical inter-reactions (such as rust bleeding) between the substrate (or prior coatings) and the coatings Paintbox applied.
  • The failure is a result of abrasion, mechanical damage, abrasive cleaning, and damage resulting from use of chemicals, or cleaning agents or exposure to harmful solids, liquids, or gases.
  • The failure is due to surface impurities, such as cleaning residues, wax, etc., that are not visible or otherwise detectable.

THIS WARRANTY CONSTITUTES THE ONLY EXPRESSED WARRANTY MADE BY PAINTBOX AND IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED. THIS WARRANTY COVERS ONLY THE SERVICES PROVIDED BY PAINTBOX TO THE ADRESSEE. THIS WARRANTY ALSO CONSTITUTES THE ADDRESSE’S EXCLUSIVE REMEDY AGAINST PAINTBOX, INCLUDING ANY ALLEGED NEGLIGENCE OF PAINTBOX. ALSO, PAINTBOX SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING DELAY OR OTHER DAMAGES. THIS WARRANTY MAY NOT BE ALTERED OR EXTENDED FOR ANY PURPOSE.

For questions, comments and concerns about our warranty, please contact us. We are more than happy to help you understand its importance and how it directly affects the work we have or will do for you. We are proud of our work and our guarantee reflects that.


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